Information on the procedure for submitting notifications to the Bank about the Borrower’s belonging to a protected category

A borrower who belongs to a protected category and has a desire to cease interaction with the Bank during the period of martial law in Ukraine and within 90 days from the date of its termination or cancellation, his relatives, representatives, heirs, guarantors or property guarantors shall notify the Bank of such expression of will and about the Borrower’s belonging to a protected category using any convenient chosen method, with the provision of copies of supporting documents about the Borrower’s belonging to a protected category.

by calling the Contact Center at 0 800 50 70 80 or (044) 294-75-85;
by e-mail at info@pinbank.ua;
by mail to the address: Ukraine, 01135, Kyiv, Halytska (Peremogy) square, building 1 with the note “Belonging to a protected category”;
when applying to the branch of the First Investment Bank;

Protected categories are:

servicemen of the Armed Forces of Ukraine, other military formations formed in accordance with the laws of Ukraine and special law enforcement agencies, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who are serving military service on the territory of Ukraine;
servicemen who became disabled as a result of an illness associated with military service, or as a result of an illness after their release from military service associated with military service;
family members of servicemen who died, died or are missing;
persons who are in captivity, persons with whom contact has been lost, persons who are missing;

Confirming documents that the Borrower belongs to a protected category are:

for servicemen of the Armed Forces of Ukraine, other military formations and special law enforcement agencies formed in accordance with the laws of Ukraine, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who are serving military service on the territory of Ukraine, – signed by the commander (chief, the head) or the person replacing him, of the relevant structural unit in which such a serviceman is serving, or the head of the territorial recruitment and social support center, which carried out measures to recruit the consumer for military service, a certificate in the form prescribed by Appendix No. 2 sealed with a seal to the Law
It is allowed to draw up a handwritten certificate;
for military servicemen who became disabled as a result of an illness related to military service, or as a result of an illness after their release from military service related to military service, a certificate of war disabled person;
for family members of servicemen who died or died – a certificate of a family member of the deceased; for persons who are in captivity, persons with whom contact has been lost, persons who have disappeared, for family members of military personnel who have disappeared – information provided by a state enterprise that performs the functions of the National Information Bureau, that the person is held captive or held hostage by the aggressor state, or entered in the register as one with whom contact has been lost, or is missing.

After the Bank receives the above notification and a copy of the document confirming the Borrower’s belonging to a protected category, the Bank has the right to apply for confirmation of this information to the central executive body under which the structural division in which such Borrower is serving, the territorial center of procurement and social support, which carried out measures regarding the Borrower’s draft for military service, a state enterprise that performs the functions of the National Information Bureau – regarding information that a person is held captive or held hostage by an aggressor state, or included in the register as one with whom contact has been lost connection, or has gone missing.

Actions of a Borrower who has lost belonging to a protected category: A Borrower who has lost belonging to a protected category must notify the Bank about this within 30 calendar days from the day of losing belonging.